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RETURN POLICY
At Kera Bond, our team has carefully developed each product to ensure optimal results and full transparency. We're confident that you'll find our products as exceptional as we do. However, if you ever decide to return a product, please don't hesitate to reach out to us, and we'll handle the process seamlessly.
Our refund or replacement policy is applicable in the following scenarios:
- You've received an incorrect shipment.
- The product you received is damaged.
- The product you received has expired.
If any of these situations apply, please request a return or replacement within 7 days from the delivery date. To initiate this process, kindly send us an email at hello@kerabond.in .
It's important to note that we're unable to accept returns or process claims beyond 7 days from the date of product delivery.
We appreciate your patience as we review your request, typically within 48 hours. Upon approval, we'll arrange a reverse pickup through our trusted courier partner, who will collect the item directly from your doorstep.
Once we've received the returned order, our dedicated service team will meticulously assess the product. If the issues you've described are confirmed, we'll promptly initiate a refund within 3 working days.
Frequently Asked Questions
Below FAQ are some common questions of our customers, if you have other questions,
Please Email us the same at hello@kerabond.in
What is KERA BOND?
KERA BOND is a specialized hair care brand dedicated to providing high-quality, effective solutions. Our hair care products are formulated to be sulphate-free, paraben-free, and phthalate-free, ensuring they are gentle yet effective. We focus on creating clean formulations with no added fragrance, emphasizing high efficacy and safety. KERA BOND stands for innovative and targeted care, addressing specific hair concerns with scientifically backed ingredients.
What makes KERA BOND different from other hair care brands?
KERA BOND combines clean, fragrance-free formulations with high-quality, globally sourced ingredients. We focus on providing therapeutic, dermatologist-tested products that are safe for long-term use, free from harmful chemicals like phthalates. Proudly crafted by Indians for Indians, our products ensure world-class hair care without compromising performance or quality.
Why is it important that KERA BOND products are fragrance-free?
Fragrances often contain chemicals like phthalates, which can disrupt hormones and affect thyroid function. By eliminating unnecessary fragrances, KERA BOND ensures that our products are safe for your scalp and overall health, making them especially suitable for people with sensitivities.
Why do we call ourselves Clinicosmetic™?
We call ourselves Clinicosmetic™ to highlight our commitment to clinical-grade, scientifically-backed formulations that combine safety and efficiency. This approach ensures our products offer trusted, dermatologist-tested solutions for healthier hair.
Are KERA BOND products recommended by doctors?
Yes! Our products blend medical-grade care with modern cosmetic needs, offering therapeutic benefits that are trusted and recommended by doctors. With KERA BOND, you can be confident in the safety and effectiveness of your hair care routine, knowing it's backed by medical expertise.
Why are sulphate-free, paraben-free, and phthalate-free formulations important in KERA BOND products?
These formulations help to avoid common irritants and potential toxins, providing a safer and gentler hair care experience.
Are KERA BOND products cruelty-free?
Yes, KERA BOND is committed to cruelty-free practices and none of our products are tested on animals.
How can I contact KERA BOND customer service?
You can reach KERA BOND via email at hello@kerabond.in or through the contact form on our website.